If your device is listed among the supported hardware on one of those pages, your Synapse software should detect it. You can also check compatibility for version 2.0 at the Razer Synapse 2.0 supported device page. When I start the download, halfway through the download it stops and says that my computer has limitations and that I should contact the system administrator. Click a category on that page to see if your device is listed there. You can check supported hardware at the Razer Synapse 3 supported device page. So, double-check your Razer Synapse software supports the device it’s not detecting. Install the latest Razer Synapse updates. If you have just installed Razer Synapse, restart your PC. Razer Synapse does not recognize or detect my Razer device. It might be the case Synapse isn’t detecting your hardware because it doesn’t support it. Download and install Razer Synapse 3 to access the settings of your Razer Firefly. Check the following if you have this issue: If you have a firewall installed, make an exception in the firewall to allow Razer Synapse to communicate. There are even some Razer products Synapse 3.0 and 2.0 don’t support. This issue is typically due to something blocking Razer Synapse from communicating with our login servers. But First, Double-Check Device Compatibility With Razer Synapseįirst, before you hop into the troubleshooting steps, note that Synapse will not detect non-Razer devices. This is my first time connecting the headset again after getting a new PC. I tried repairing, uninstalling, and installing again a few times but all to no avail. This is how you can fix the Synapse software not detecting Razer devices within Windows 10 and 11. Synapse 3 is not detecting Razer Kraken Gaming Headset. However, that issue can also occur for Razer headphones, broadcast microphones, and other accessories that software will usually detect. A User Account Control pop-up window will appear, select Yes. Look for Razer Synapse 3 icon, click on it, and select Modify. On your Desktop, click Start and search for Apps and features. The issue of Synapse not detecting devices is mostly reported for Razer mice and keyboards. This answer guides you in fixing missing profiles on Razer Synapse 3.
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